Refund/Exchange Policy

At Earthly Embers Company, your satisfaction is important to us. We understand that scent preferences can be personal, and while we do not offer refunds, we gladly accept returns and exchanges within 14 days of purchase.

Returns:

• We accept returns for unburned candles within 14 days of purchase.
• A flat rate return shipping fee of $6.00 will be applied.
• There is no restocking fee.
• All items are eligible for return, and we do not have final sale items.
• To initiate a return please contact us at returns@earthlyembersco.com

Scent Exchanges:

• If you are not satisfied with the scent of your purchased candle, please contact us at returns@earthlyembersco.com to initiate an exchange. Please provide your order number and the reason for the exchange.
• We will then provide you with a return shipping label or instructions for returning the original, unburned candle.
• Once we receive the returned candle, we will ship your replacement.
• Please note that the customer is responsible for the cost of return shipping. Exchanges are limited to one per original purchase.

Damaged Candles:

• If your candle arrives damaged, please contact us immediately at support@earthlyembersco.com with photos of the damaged candle and packaging.
• We will gladly send you a replacement at no additional cost.

Other Exchanges:

• For any other exchange requests (e.g., if you ordered the wrong candle), please contact us at support@earthlyembersco.com.
• We will consider these requests on a case-by-case basis.

Refunds:

• We do not offer refunds on any of our products.