Terms of service
Terms of Service
Welcome to Earthly Embers Co. These Terms of Service (“Terms”) govern your use of our website, online store, and services. By visiting our website, placing an order, or using our services, you agree to these Terms.
Please read them carefully before using our website or making a purchase.
1. Online Store Terms
By using this website, you confirm that you are legally able to enter into an agreement under the laws applicable to you.
You may not use our products, website, or services for any unlawful or unauthorized purpose, nor may you violate any applicable laws while using our services.
2. Products and Product Information
Earthly Embers Co. offers candles, home fragrance products, car fragrance products, custom products, and other related merchandise.
We make every reasonable effort to accurately display product descriptions, fragrance notes, colors, packaging, pricing, and photographs. Because products may be handcrafted or produced in small batches, slight variations in appearance may occur.
Fragrance preferences are subjective, and we cannot guarantee that every scent will appeal to every customer.
3. Orders and Payments
All orders are subject to acceptance and product availability.
We reserve the right to refuse, limit, or cancel an order when reasonably necessary, including in cases involving suspected fraud, pricing or inventory errors, or unauthorized resale.
Customers are responsible for providing accurate billing, shipping, and contact information when placing an order.
Prices may change without notice. Any applicable taxes and shipping charges will be shown during checkout.
4. Shipping
Shipping times provided on our website are estimates and are not guaranteed delivery dates.
Once an order has been transferred to the shipping carrier, delivery may be affected by circumstances outside our control.
Please review our Shipping Policy for additional information regarding order processing and delivery.
5. Returns, Exchanges and Refunds
Purchases are subject to our Refund & Exchange Policy.
Earthly Embers Co. does not offer monetary refunds. Eligible unused products may qualify for an exchange according to the requirements and timeframes stated in our Refund & Exchange Policy.
Customers are responsible for return shipping costs for approved exchanges unless an item arrives damaged or the return is necessary because of an error by Earthly Embers Co.
6. Product Use and Safety
Customers are responsible for following all safety instructions provided with our products.
Candles should never be left burning unattended and should be kept away from children, pets, drafts, and flammable materials.
Car fragrance sprays and other fragrance products should be used according to the instructions provided with the product. Avoid direct contact with skin, eyes, and surfaces that may be damaged or stained by fragrance oils.
Earthly Embers Co. is not responsible for damage or injury resulting from misuse of a product or failure to follow provided safety and usage instructions, to the extent permitted by law.
7. Intellectual Property
Unless otherwise stated, the content on this website—including our branding, logos, product photographs, graphics, written content, product names, and other original materials—is owned by or licensed to Earthly Embers Co. and is protected by applicable intellectual property laws.
Our content may not be copied, reproduced, distributed, sold, or commercially used without permission, except as permitted by law.
8. Reviews and User-Submitted Content
If you voluntarily submit a review, photograph, testimonial, comment, or other content to Earthly Embers Co., you confirm that you have the right to submit that content.
You grant Earthly Embers Co. permission to use, reproduce, and display submitted content in connection with our business and marketing, subject to applicable law and our Privacy Policy.
9. Third-Party Services and Links
Our website may contain links to or use services provided by third parties, including payment processors, shipping carriers, social media platforms, and other service providers.
Earthly Embers Co. is not responsible for the content, availability, policies, or practices of third-party websites or services.
10. Prohibited Uses
You may not use our website or services to engage in unlawful activity, interfere with the operation or security of the website, attempt unauthorized access to our systems, submit fraudulent information, impersonate another person or business, or otherwise misuse our services.
11. Disclaimer and Limitation of Liability
We make reasonable efforts to provide accurate information and reliable services. However, our website and services are provided on an “as available” basis to the extent permitted by applicable law.
To the fullest extent permitted by law, Earthly Embers Co. will not be liable for indirect, incidental, special, or consequential damages arising from the use of our website, services, or products.
Nothing in these Terms excludes or limits rights or remedies that cannot legally be excluded or limited.
12. Privacy
Your submission of personal information through our website is governed by our Privacy Policy.
13. Governing Law
These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-law principles, except where applicable law requires otherwise.
14. Changes to These Terms
We may update these Terms periodically to reflect changes to our business, services, or legal requirements.
Updated Terms will be posted on this page with a revised “Last Updated” date. Your continued use of our website following an update constitutes acceptance of the revised Terms to the extent permitted by law.
15. Contact Us
If you have questions about these Terms of Service, please contact:
Earthly Embers Co.
Houston, Texas
Email: support@earthlyembersco.com
Last Updated: September 13, 2026