Shipping policy
Shipping Policy
At Earthly Embers Co., we carefully prepare and package each order before sending it your way. Please review the information below regarding processing, shipping costs, and delivery.
Free Shipping
Earthly Embers Co. offers free standard shipping on qualifying orders of $30 or more within the United States.
Orders under $30 are responsible for applicable shipping charges, which will be calculated and displayed at checkout.
Order Processing
Please allow 1–3 business days for your order to be processed before shipment.
Larger orders, custom orders, or orders placed during busy periods may require additional processing time. If additional time is needed, we will make reasonable efforts to communicate any significant delay.
Business days do not include weekends or holidays.
Shipping Rates
For orders that do not qualify for free shipping, shipping costs are calculated at checkout based on factors such as:
- Package weight and dimensions
- Shipping destination
- Selected shipping carrier
- Selected shipping service
The applicable shipping cost will be displayed at checkout before your order is completed.
Shipping Carriers
We may ship orders using USPS, UPS, or FedEx, depending on the destination, package, and shipping service selected or available.
Estimated Delivery
After your order has been processed and shipped, most orders typically arrive within approximately 3–7 business days, depending on the destination and shipping service.
Delivery estimates are not guaranteed. Carrier delays, severe weather, holidays, or other circumstances outside of our control may affect delivery times.
Tracking Your Order
When tracking information is available, it will be sent to the email address or contact information provided with your order.
Please allow time for the shipping carrier to update tracking information after your package has been accepted.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping address, contact us at support@earthlyembersco.com as soon as possible. We cannot guarantee that an address can be changed once an order has been processed or shipped.
Additional shipping costs resulting from an incorrect or incomplete address may be the customer's responsibility.
Lost, Delayed or Damaged Packages
If your tracking information shows an unusual delay or your package arrives damaged, please contact us at support@earthlyembersco.com so we can assist you with the next steps.
For damaged products, please include your order number and clear photos of the product and packaging.
International Shipping
Earthly Embers Co. currently ships within the United States only. International shipping is not available at this time.
Questions?
For questions regarding shipping or an existing order, contact:
Earthly Embers Co.
Houston, Texas
Email: support@earthlyembersco.com
Last Updated: September 13, 2026