
Shipping
Do you offer free shipping?
Unfortunately, we are currently unable to offer free
shipping. All shipping costs are the responsibility of the customer.
How long will my order take?
Shipping costs are calculated based on several
factors, including the weight and dimensions of your order, your shipping
address, and the shipping carrier and service level you select during
checkout (e.g., standard, expedited). The exact shipping cost will be
displayed at checkout before you complete your order.
Which shipping carriers do you use?
We utilize USPS, FedEx, and UPS for shipping.
How long does shipping take?
Estimated shipping times vary depending on your location and the chosen shipping method. You can typically expect your order to arrive within 3-7
How long is the order processing time?
Please allow 1-3 business days for us to process your order before it is shipped. Larger orders may require additional
processing time.
Do you offer international shipping?
We currently do not offer international shipping.
Returns & Exchanges
Whatis your return policy?
We do not offer refunds on any of our products. However, we gladly accept exchanges for unburned candles within 14 days of purchase.
How do I exchange a candle for a different scent?
If you are not satisfied with the scent of your purchased candle, please contact us at returns@earthlyembersco.com to initiate an exchange. Please provide your order number and the reason for the exchange. We will then provide you with a return shipping label or instructions for returning the original, unburned candle. Once we receive the returned candle, we will ship your replacement. Please note that the customer is responsible for the cost of return shipping. Exchanges are limited to one per original purchase.
What if my candle arrives damaged?
If your candle arrives damaged, please contact us immediately at support@earthlyembersco.com with photos of the damaged candle and packaging. We will gladly send you a replacement at no additional cost.
Can I exchange a candle for a different product?
For other exchange requests (e.g., if you ordered the wrong candle), please contact us at returns@earthlyembersco.com. We will consider these requests on a case-by-case basis.
Products
What type of wax do you use?
Earthly Embers Company uses Parasoy wax for our handcrafted candles.
What type of wicks do you use?
Earthly
Embers Company uses 100% natural wood wicks.
Additional Info
Candle Care
To ensure you get the most enjoyment and longevity from your Earthly Embers candle, please follow these simple candle care instructions:
- When you first light your candle, allow it to burn for at least 2-3 hours, or until the wax pool reaches the edges of the container. This establishes a full melt pool and prevents tunneling (where the candle burns down the center, leaving wax along the sides). This is especially important for candles with wood wicks.
- Before each subsequent burn, trim your wood wick to about 1/4 inch. This will help prevent soot, flickering, and a large flame. A small wick trimmer works best, but you can carefully use scissors or nail clippers.
- Do not burn your candle for more than 4 hours at a time. Burning a candle for extended periods can cause it to overheat, which can be a fire hazard and can also affect the scent throw.
- Always burn your candle on a stable, heat-resistant surface away from drafts, flammable materials, children, and pets. Never leave a burning candle unattended.
- Be aware that the candle container may become hot during burning. Avoid touching it until it has cooled completely.
- Keep the wax pool free of debris, such as wick trimmings or matches.
- Extinguish your candle by gently blowing it out or using a candle snuffer. Avoid using water to extinguish a candle, as this can cause the wax to splatter and can damage the container.
- Store your candle in a cool, dry place away from direct sunlight and extreme temperatures. This will help preserve the fragrance and prevent the wax from melting.
- Wood wicks can sometimes be a little trickier to light than traditional cotton wicks. You may need to hold the flame to the wick for a few seconds to get it started. If the flame is struggling, gently blow on the base of the wick. If the wick is too short, carefully trim off any excess ash before relighting.
- Most importantly, relax and enjoy the beautiful fragrance of your Earthly Embers candle!