Refund policy

Returns & Exchanges at Earthly Embers Co.

At Earthly Embers Co., we want you to love what you ordered. We understand that fragrance is personal, so while we do not offer monetary refunds, eligible products may be returned for an exchange within 14 days of purchase.

Scent Exchanges

If your candle scent isn't the right fit, contact us within 14 days of purchase at support@earthlyembersco.com. Please include your order number and the reason for your exchange.

Candles must be unburned, unused, and in their original condition to qualify for an exchange.

Once your exchange is approved, Earthly Embers Co. can provide you with a prepaid return shipping label for your convenience. The cost of the return shipping label is the responsibility of the customer and will be charged before the label is issued.

Once we receive and inspect your returned candle, we'll ship your replacement.

Scent exchanges are limited to one exchange per original purchase.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us as soon as possible at support@earthlyembersco.com. Include your order number along with clear photos of the item and packaging when applicable.

If the item was damaged during shipping or we made an error with your order, we'll provide a replacement at no additional cost to you, including any necessary shipping.

Other Exchanges

If you ordered the wrong item or need to request another type of exchange, contact us at support@earthlyembersco.com. These requests will be reviewed on a case-by-case basis.

Approved items must be unused and in their original condition. Customers are responsible for return shipping costs unless the return is due to an error by Earthly Embers Co. or an item arriving damaged.

Refunds

All sales are final. Earthly Embers Co. does not offer monetary refunds.

Eligible purchases may qualify for an exchange under the conditions listed above. Original shipping charges are non-refundable.

Return Shipping

For approved exchanges, Earthly Embers Co. can generate a return shipping label for you. The customer is responsible for the cost of the return label, unless the item arrived damaged or the return is due to an error on our part.

Return instructions and the cost of the shipping label will be provided before the return is processed.