Refund policy

Returns and Exchanges at Earthly Embers Company

At Earthly Embers Company, we want you to be completely satisfied with your purchase. We understand that scent preferences are subjective. While we don't offer refunds, we're happy to facilitate returns and exchanges within 14 days of your purchase.

Returns

We accept returns for unburned candles within 14 days of purchase. A flat-rate return shipping fee of $6.00 will be applied. We don't charge a restocking fee, and all items are eligible for return; we don't have final sale items.

To initiate a return, you can contact us at support@earthlyembersco.com. You can also utilize self-return from your Embers Account page here: https://account.earthlyembersco.com.

Scent Exchanges

If you're not satisfied with the scent of your purchased candle, please contact us at support@earthlyembersco.com to initiate an exchange. Provide your order number and the reason for the exchange. We'll give you a return shipping label or instructions for returning the original, unburned candle. Once we receive the returned candle, we'll ship your replacement. Please note that the customer is responsible for the cost of return shipping. Exchanges are limited to one per original purchase.

Damaged Candles

If your candle arrives damaged, please contact us immediately at support@earthlyembersco.com with photos of the damaged candle and packaging. We'll gladly send you a replacement at no additional cost.

Other Exchanges

For any other exchange requests (e.g., if you ordered the wrong candle), please contact us at support@earthlyembersco.com. We'll consider these requests on a case-by-case basis.

Refunds

We do not offer refunds on any of our products.